Got Questions? We’ve Got Answers.
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What are Jonathans Naturals candles made from?
Our candles are made from high-quality natural wax blends, lead-free cotton wicks, and phthalate-free fragrance oils. We focus on clean, safe, and long-lasting ingredients to give you a better burn and a better experience.
Are your candles hand-poured?
Yes! Every candle is hand-poured in small batches to ensure quality, consistency, and attention to detail.
How long do your candles burn?
Burn time depends on the candle size, but on average, our candles burn between 30–50 hours. To get the best burn, we recommend trimming the wick to ¼ inch before each use.
Are your candles safe for pets and children?
We use non-toxic ingredients, but we still advise keeping candles out of reach of pets and children, and always burning them in a safe, ventilated area.
Do you offer gift wrapping or personalized messages?
Yes! At checkout, you can select gift options and include a personalized note. Our candles also come beautifully packaged—perfect for gifting.
Where do you ship?
Currently, we ship across India. We’re working on expanding to international locations soon—stay tuned!
How long will it take to receive my order?
Orders are typically processed within 1–3 business days and shipped via standard delivery, which takes around 3–7 business days, depending on your location.
Can I return or exchange a candle?
We want you to love your purchase! If you’re not satisfied, please contact us within 7 days of delivery. We’ll do our best to resolve any issues.
What’s the best way to make my candle last longer?
Always trim the wick before lighting, burn the candle long enough to allow the wax to melt evenly to the edges, and avoid burning for more than 4 hours at a time.
Do your scents contain any harmful chemicals?
No. All our fragrances are free from parabens, phthalates, and other harmful additives. We prioritize clean ingredients that are safe to enjoy at home.
